Short answers for membership managers and directors. For a walkthrough with your file, request a demo.
- What is Stoa?
- A digital membership card product for organizations that keep a membership roll and admit at the door. You import the roll, send branded cards to members’ phones, and check them in from a staff phone — without a member portal or a stack of modules.
- How much does it cost?
- $100 per month on a one-year agreement ($1,200/year), or $150 per month month-to-month. Cards, check-in, desk, branding, templates, and messaging are included. There is no per-card fee.
- Why publish pricing when other providers don’t?
- Because budgeting shouldn’t require a sales call. Most digital-card vendors quote per organization after a demo, sell popular features as add-on modules, and prefer multi-year terms. Stoa publishes one price that includes everything on the features page — what you see is what you pay.
- Do you replace our CRM or ticketing system?
- No. We fit around the system you already use. You export a membership file (CSV), keep renewals and payments where they are, and use Stoa for the card and the door.
- What do we need to start?
- A sample membership export (member ID and name are enough to begin; email helps for sending). Your logo and primary color. A primary admin contact. Demos are by appointment — there is no self-serve signup.
- How does import work?
- Upload a CSV. Same member ID updates the existing card (renewals). A new ID creates a new card. Shared emails (for example couples) are not auto-merged. Staff can review flagged rows.
- How do members get the card?
- Staff send an invitation email with a direct link to the card. Members can open it on the phone and optionally add to Apple Wallet or Google Wallet when those are configured for your organization.
- How does check-in work?
- At the door, staff open the check-in screen on a phone. Scan the barcode on the card, or look up by name or member ID. Recent visits are logged for your desk.
- Who can access the staff desk?
- Only invited staff. Each person can set a personal PIN. Admins manage branding, templates, and invites. Operators (our support) can onboard organizations but do not replace your staff.
- What happens to our data if we leave?
- Your membership file stays yours. Export from the desk anytime. We do not hold the data hostage. See the Privacy page for how data is used while you are a client.
- Is there a member login or public portal?
- No member password and no social-style portal. Members open a private card link. Staff control sending and resending.